One of the worst casinos I have ever dealt with. Poor customer service and took two weeks for my documents to be verified. Then took 3 weeks to receive my withdrawal. Don't understand how a deposit takes less than a min yet took a month to pay me.
- Fastest payoutWithin 48 hours (pending time)
- Min. deposit$25
- LicenceCosta Rica
Sun Palace Casino Bonuses
| Offer | Bonus | Code | Claim |
|---|---|---|---|
| 50 Free Spins | Casino Spins - Exclusive | LCBTRAIL50 |
Claim |
| $25 No Deposit Bonus | No Deposit Bonus - Exclusive | LCB25FREE |
Claim |
| 20 Free Spins | Casino Spins | CASTLE20 |
Claim |
| 400% up to $500 + 25 Free Spins | Sign Up Bonus | NYG25 |
Claim |
| 250% up to $1,250 | Sign Up Bonus | SP250 |
Claim |
| 300% up to $1,500 | 2nd Deposit Bonus | SP300 |
Claim |
| 350% up to $1,750 | 3rd Deposit Bonus | SP350 |
Claim |
| 400% up to $2,000 | 4th Deposit Bonus | SP400 |
Claim |
Pros and cons
Pros
- No deposit bonus
- Cashbacks and other reload promotions
- Slot tournaments
- Refer-a-friend promotion
- Crypto-friendly online casino
Cons
- Accounts with no login or wagering activity for 6 months will be deemed inactive, and any remaining balance will be removed.
- Bonus wagering requirements are high and difficult to reach
- Low-risk or no-risk betting strategies are forbidden
About Sun Palace Casino
Sun Palace Casino runs on Real Time Gaming, Spinlogic Gaming. It accepts Bitcoin, Ethereum, Litecoin, US Dollars, Tether. The site is available in English.
Our rating combines the scores of the review sites we track with the votes of players.
About this review
This page is compiled from our casino database, which follows Sun Palace Casino's bonuses, banking, licence and country restrictions and is updated every day; the rating combines the scores of the review sites we track with the votes of players. We haven't written a full review of Sun Palace Casino yet. We may earn a commission when you sign up through our links; it never changes a rating or keeps a warning off a page.
What players say
118 comments
Player rating
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Not rated by members yet
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User reviews marked with this logo are syndicated from LCB.org
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Larryr1984 -
Phucku Randomly went back now today and I know I had claimed my welcome bonus a year or so ago. I was able to claim a second time today, which shouldn't be possible. In total there were three of their casinos that I was able to do this at. Not sure if a deposit would be required to withdraw you're welcome bonus winnings, but I probably would have never been rejected until I made my verification deposit. Consistently I see casinos make a mistake that cause their customers money and in the long run they don't even pay for their own mistakes ---YOU DO--- -
Tink5683 Kept having me resubmit the same things to verify my withdrawal and then when it finally went through I never received anything. Customer support then said after it had been approved that I wasn't eligible for my withdrawal because of a previous bonus -
Симеон Final update from my side as a player from Bulgaria:
My complaint regarding Sun Palace Casino remained unresolved. The core issue was that the casino allowed the bonus process, gameplay, wagering completion, and account verification to proceed normally, but the withdrawal was later refused based on bonus/eligibility terms.
From my perspective, the main concern is not only the final decision itself, but the timing of enforcement. If a player is not eligible for a bonus, this should be clearly blocked or prevented before the player deposits, plays, completes wagering, and passes verification — not only raised at the withdrawal stage.
Casino Guru reviewed the complaint, but the case remained unresolved. They also publicly confirmed that Sun Palace Casino has a No Reaction Policy on their website and did not cooperate with their Complaint Resolution Center, which made mediation extremely difficult.
I also contacted Sun Palace Casino directly to ask for a valid additional complaint/escalation path, but no clear resolution or valid alternative path has been provided to me so far.
A further concern is that, after support confirmed my account is currently not eligible for any promotions, the system still sent me a “Coupon Redeemed” email for a deposit bonus, stating that bonus money would be credited once a deposit is completed.
In addition, Sun Palace is displayed here on LCB as accepting players from Bulgaria, while no-deposit/sign-up bonus offers are also shown on the casino page. From a player’s perspective, this creates a serious inconsistency if Bulgarian players or specific accounts may later be considered ineligible under the casino’s own bonus terms.
I am not asking other players to take my side blindly. I am simply documenting how the situation looks from my perspective, based on the sequence of events, the responses received, and the promotional information shown publicly.-
Phucku If you used a card, contact your bank and file a dispute. Sounds like you were being extremely level-headed and kind during the entire process which usually does get you further with customer support. They robbed you, you do have the right to be mad. Sorry you were the one that had to take one for the team, but hopefully your review well prevent other people from going there. Thank you
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Samlou4243 Received the $20 bonus then the 50 free spins using the code.
Good selection of games.
Not a bad site -
Andrea Bunn Did not recieved the $10 I actually got $20 for sign up. So thank you SunPalace for the money to play your games. I had fun while it lasted. Was quick fast and easy. -
Romance8397 It’s other matter of choice I think. The casino itself has the good games but not for me as
I am not familiar enough with games they offering but if someone knows what game to choose for playing, I suggest that give them a try as you have chance to test your luck for free from here at LCB -
lcb44433 Not bad at all, I just registered, verified email, and received $20 chips to play.
Let's what happens next.
Best wishes to all players. -
Sherrie Zeno-Williams (DreadSerious) Nothing much to rave about. I found the games familiar because its RTG software. Otherwise the site is user-friendly and bonus offers are about as frequent as other casino sites. I didn't find anything to bring me back.. Just lacked grabbing my attention. -
manillathrilla Experience was ok. Decent customer service. Decent games. Bonuses could be better and RTP seems low. Website was fine to navigate but could definitely use some updating
Screenshots
Play Sun Palace Casino games for free
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Craps
Real Time Gaming -
Keno
Real Time Gaming -
Naughty Or Nice?
Real Time Gaming -
Triple Twister
Real Time Gaming -
Wild Fire 7s
Spinlogic Gaming -
Aladdin's Wishes
Spinlogic Gaming
