Casino Moons Review

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User reviews marked with this logo are syndicated from LCB.org

1. 

   Cindy Gouws 4 Jan 2023

   This casino.... They disable your account as soon as you ask for a withdrawal!
2. 

   Dizzydes 21 Mar 2019

   It's a great casino although expensive and don't offer something special for a small deposit
3. 

   Lokieluke 16 Dec 2018

   well after all the times I played at casino moons, I did make the odd deposit a long time ago and I did really like the guess the games. thing that I would always get emails about but not once did I ever manage to get threw the play threw let alone withdrew. I'm not surprised that lcb has placed this casino into probation. I'd stay away from this style of casino altogether.
4. 

   relationslcb 9 Dec 2018

   @majkyto
   Thank you for getting in touch with us.
   Please note that we have unfortunately been unable to locate your account in order to see exactly what its status is.
   
   Should the spins that you have used be the Sign Up bonus, please note that it is cashable for the amount of $100, while any other winnings will be voided automatically by the system, since they are not cashable. As soon as your first deposit is made, all free chips become cashable as well, according to your VIP Level, as well as you get enlisted in the Loyalty program, which will bring you 15% cashback every Monday.
   
   We are on chat 24/7 and we are waiting for you online to set your account up with the best perks.
   
   Kind regards,
   The Casino Moons team
5. 

   majkyto 26 Nov 2018

   I have just used those 25 free spins!!!!JUST TO BE TOLD BY SUPPORT THAT THOSE MONEY ARE IN FACT F...KING PLAY MONEY:)))))no wagering:)))it aint nothing just play money and they will disarppear once you DEPOSIT:)))))SO it is one big SCAM in my opinion.....I will never touch such casinos
6. 

   lunttijr 18 Sep 2018

   have received 25 free spins numerous times, theres a lot of good games, mostly pragmatic games, but i think they have been added new games recently from other providers. i would recommend this casino.
7. 

   relationslcb 20 Aug 2018

   Hello,
   
   @tanunax
   We are happy to hear that you enjoyed the games and we also hope that you enjoyed your winnings!
   We are looking forward to seeing you online and we will have some new and exciting games ready for you, so don;t forget to check them out!
   
   @mamasgotit
   We would like to let you know that we added some very nice deposit and withdrawal methods to our portfolio, so we would like to invite you online and check with your Account Manager which is the option that suits you best. We would also like to recommend Bitcoin, as the funds will hit your account within even 30 minutes from the moment the withdrawal is approved.
   Looking forward to seeing you online!
   
   @Miracle
   We hope this message finds you well and we hope that you gave the games a try!
   Please note that we have updated our site and added many new and exciting features to it, including the possibility to claim and manage your bonuses by yourself, right from your account, as well as an amazing loyalty program.
   Come online for more information and your Account Manager will set you up with the best perks!
   
   
   Kind regards,
   The Casino Moons team
8. 

   tanunax 16 May 2017

   A good casino. I played in him a year ago when they gave a bonus without a deposit. I successfully fulfilled the wager requirements, made a deposit, continued the game and ordered a payment of 125 euros. They checked the documents and processed the payment within 24 hours!
9. 

   mamagotit 5 Feb 2017

   Looked great when I first came in? Then I went to deposit and they said "You can only make a deposit via western union" and they said it could take 24 hours!? I said there's no way lol. I was shocked at the amount of TIME it took to get the WU sent,I did send it? TOOK 3 DAYS! LOL though it stated "it was picked up" 3 days BEFOREHAND. So? I played and LOST all of it plus the fees :( not happy
10. 

    Miracle 31 Dec 2016

    At first look it seems good casino :) and it offers pragmaticPLAY ! And good deposit bonuses :)I`ll try this bonuses! I think i will be enjoy playing this casino. Website looks like as (Rich casino,Winwardcasino) sister casinos?
11. 

    casinomoonsrep 26 Sep 2016

    Hello everybody!
    
    We would like to thank you all for your feedback! And invite you to email us all your suggestions at casinorep @ casinomoons.com [typed together].
    
    Also, we would like to clarify some of your concerns:
    
    The Sign Up bonus is the only cashable bonus, before your first deposit. Therefore, the best way to actually test the cashout process would be by making your first deposit and submitting for a request.
    For Vanilipas, we invite you back online, make your first deposit and try for yourself!
    There has never been a problem if the Withdrawal Guidelines are met. Also, there cannot be any mistakes with the wager count – if a bonus is wagered it becomes cashable.
    Also, once approved, a withdrawal request will be finalized depending on your preferred payment option, as follows: between 24 and 48 hours for Neteller, Ecopayz, and Skrill and between 5 and 10 business days for Bank wire. Please make sure you ask our chat representatives which options are available in your area.
    
    In regards to Jcbossi209's feedback - since 2010, when you last logged in, we changed a lot of things! The site is now very user-friendly and the graphics have much improved!
    Also, we brought in thousands of new, entertaining games, form different game providers.
    We noticed you did not yet make your first deposit here, so we also wanted to mention our Welcome Package: 500% deposit bonus for your first 5 deposits!
    
    Also, in regards to the Withdrawal Guidelines: it is actually pretty simple to cashout – most of our players receive their winnings without any issues. The easiest way is to wager on the deposit bonus (which has the smallest wager) send in the required documents and place the winnings in pending.
    
    We would like to add that our Support Team is online 24/7 – to explain anything you need clarifying.
    
    We wish you all a wonderful day!
    Gwen
    Casino Moons
12. 

    alison4122002 7 Aug 2016

    i like this casino. customer support are very nice and helpful.
13. 

    Fedorfan 7 Jul 2016

    It is just like 100 other casinos from the same group, nothing special. I did notice that to receive your withdrawal from completing their no deposit bonus, the number of times required to deposit has dropped to 1 from the 3 mentioned by the first reviewer above from 4 years ago.
14. 

    Robdev 5 Jul 2016

    I rather like this Casino.Nice costumer support that helped me very well with withdrawling the 100 i won with the no deposit bonus. The Top Game slots are not bad either. For sure i will play here again.
15. 

    Vanilipas 13 Apr 2016

    What we have here...oh,it's another Top Game casino!:))) And once again i must give just half of a star:) As always i can say actually the same about any topgame casino. No deposit bonus is fun and kind thing and it's always is added on account without problem but to withdraw money from it is impossible here. Welcome bonus for the first deposit is huge and wagering requirements are not very high but i am in big doubt that after wagering they will not find some strange mistakes you have made in wagering process. And withdrawals as always are slow. So,people, dont waste your time at top game casinos.
16. 

    jcbossi209 27 Feb 2016

    I have been a member here for a long long time. I do not remember depositing here and I doubt I will be in the future. No special games or stuff here and everything seems tired. The support is subpar and the entire experience is a 5 or nothing to remember. Hope these places get with the times soon. 1 star for you.
17. 

    vnqueen 21 Feb 2016

    i like it here it was cool while it lasted hopefully it can fix the little niknaks but other than they letting me play with a free no deposit bonus.... they are really nice here with there promo and deposit option.... they updated there games.......and winning is the only thing you need to do is keep on going up instead of out........
18. 

    Deealiquo6977 31 Jan 2016

    I registered with this casino some time ago (just over a year ago) as i was attracted by the look of this casino. I really liked the name selected and the design of it all. They recently add a few new games which i feel is a big improvement to the slots they were offering before. They are a bit more exciting to play. They offered me a nice free chip when i opened my account and often offer me additional free stuff to keep me active and playing. The only issue is i have never been able to wager the bonuses and fins it difficult to win on any of their slots. Because of this im very scared to continue playing at this casino. I have also not heard that much about them. I will keep my account open but not sure i will continue playing here for now.
19. 

    tinker 22 Jan 2016

    I joined this casino about six years ago and enjoyed playing there without any problems. Finally, when I had a chance to withdrawal it was the biggest nightmare you could imagine. No responses to my emails inquiring about the withdrawal, nothing! After a week of badgering to get some type of response I was locked out of my account. No explanation, no reason, nothing. Pretty much after that I stopped playing at most of their sister casinos.
20. 

    drjugz 21 Jan 2016

    I don't know about you guys, but after reading the reviews and taking a good look at the software and the casino I'd say this one borders on road just simply for the fact that the withdrawal conditions are nearly impossible to meet and are actually quite abrasive in my opinion I don't think I'll be giving any money to casino moons ever.
21. 

    jeffsgrl69 15 Jan 2016

    Just like all of the other top bet software casinos except I think the customer service exceeded a few of the other casinos with similar software
22. 

    Azy 14 Jan 2016

    I was liking the games here when I won but it seems the withdrawal terms and conditions are hard to meet.
23. 

    Gambinobit 18 Nov 2015

    well another top game casino with more generous free chips and even without making a deposit your account will often be credited with yet another no deposit bonus, this is all good and well and very generous of the casino and especially a great way to for the player to get familiar with the games and with a touch of luck hopefully succeed in a fast and fair withdrawal which is not common place amongst the rival casino sadly, i personally have never managed to wager a no deposit bonus here or any rival casino and it leaves a bitter taste in my mouth but not being a fan of the games or the spam i never deposit and when one day i do it will only be to claim the profits from the no deposit free chip they throwing in my account
24. 

    alekudeandra21 11 Oct 2015

    i registered there so I can use the free chip, i recieved email from them about free chip wich is actually they dont give free chip,because theirs bonus is not cashable so you need to make deposit before you withdraw
25. 

    residenceNelis 16 Aug 2015

    Casino Moons an Topgame casino, most of people are known with bad service's from topgame casino's , or very slow payments, and too much useless promotions, and for sure those no deposit bonuses they always offer, it's not possible to cashout anything, they keep telling me this always on livechat, there games pay out very very bad on low stakes, i knew this long time ago already, they have some games 1 or 2 who pay good on small stakes, this game looks like the famous Book of ra slot, i forgot they name of it but that game can pay very good! support here at moons, is also spamming to much with promotions, that have weird bonus rules, please keep that i mind before taking this bonus because i made this mistake also few times.
26. 

    Johnajax 7 May 2015

    Casino Moons have great site and great look like the most Top Game casino. Graphics is great they games runs fluid without any bugs and errors and from that side this casino is great. But for me all top game casinos have a little boring games. Their slots are just not attractive to me like for example net ent slots or rival slots and I have problem finding game which I like on this casino.
27. 

    CASINOMANIAC101 29 Dec 2014

    This casino is not a favorite at all, id rather be on the moon before I play here again, lame customer support and never have any no deposit bonuses to offer. They have no tournaments here at all but I will say this that they do have my favorite game of all time "Lucky Day At The Races". I am giving this casino a 3 star rating regardless.
28. 

    Gloriabe 21 Oct 2014

    I joined Casino Moons because they offered a no deposit bonus, at this time I played the Bingo slot and Beauty Salon and a few others I cannot recall their exact names, but I never won off the no deposit bonus, I havent gone back yet, I am not sure if I will, I do like the newer games they brought in, Gloriabe
29. 

    Luckynn 27 Sep 2014

    Hi iDark, yes, they accept players from USA. Only following countries are restricted at this casino: Bulgaria, Costa Rica, Denmark, Israel, Poland, Romania, Ukraine. Luckynn
30. 

    iDark 27 Sep 2014

    By the way, Casino moons Accepting USA players!
31. 

    iDark 27 Sep 2014

    There are so many TopGame Rogue casinos, that I don't know, what is what. I joined this one liek the other topgames because of no deposit bonus with huge 99x wagering, offcourse lost it in few minutes. But after Decided to try put my own money ( this happens very rarely, if we talk about TopGame). They matched my deposit instantly and got 40 bucks to play with. So decided to play one of My favourites, Grave Grabbers at 1$ bet size and after few minutes balance growed up to 84 dollars after bonus round received, after that went to play some other slots and was quite close to complete wagering, but slots stopped give and I lost it quickly.. Don't know anything about cashouts, but maybe this one paying without problems? I really hope this way.
32. 

    helena_kp 4 Sep 2014

    Not soo into this top games ,but registered there so I can use the free chip,actually they dont give free chip,because theirs bonus is not cashable so you need to make deposit before you withdraw.What I find ridiculous at Top games casinos,when they will send free chip or free spins in my eail,those are not free or not cashable ,you may only try theirs games.Ok if i want to play for fun I would do that I dont need all that truble to insert some codes,so I can play for fun !!
33. 

    deb66 7 Jul 2014

    Top game has great video slots and keno. Casino Moons use to give out free bonus money every time you turned around, don't see those bonus codes much anymore but I still deposit and play from time to time.
34. 

    Dedi1981 6 Jul 2014

    This casino is literraly mooning you if you play here. Beside the games are poor and not fun at all, the only good thing they have is the background music, it's kinda relaxing ( the same background music plays also at other TopGame casinos). Almost forgot, also their live chat help is kinda good because their reaction is kinda fast. thats why the 2 star rating. once a casino went rogue, they cant be trusted anymore.
35. 

    mrohacek 16 May 2014

    This casino was another one that disappointed me strongly, but this time it was even more proggresive - usual case is, that a casino offers free spins to everyone, or NDB and in terms stands that your country is restricted, but this case was without the warning, and that negative surprise must did the support with a pack of excuses and classic support phrases. I think that it would be enough just to inform people about this.
36. 

    shirlsplay 16 Oct 2013

    Casino moon casino has been around for many years now. There are a top game software casino. They have many games to play. they have video poker , Keno , craps , roulette , baccarat , pontoon , caribbean poker , video slots , 1 line slots , 3 line slots , 5 line slots , progressive jackpot slots and black jack. after use decide which game you want to play you might want to find out what the playthur is . they offer there new sign ups a no deposit bonus to try out the casino to see if they like it before making a deposit. to get no deposit bonus click on the banner above and download the casino , than register a account. once inside the casino top left hand side look for profile and click it. finish filling out your profile and than inside the chat box ask them for the $10 no deposit bonus for signing up. they will credit you right away. The video slot that i like most is grave grabber , it is a older game but it is alot of fun to play and it has two bonuses. free spins and a bonus game. the free spins come with a multiplier , so if you get some nice hits during the free spins you can win alot. another good game to try is lucky fishing when you hit the bonus round you get to go fishing it is pretty cool. another few are merry bells and transylvania they pay pretty good also. the only problem that i find with top game softwre casinos is that the slots do not seem to keep hitting. mostly after you hit something kinda good it seems to just take it back plus more. every once in awhile the casino will credit your account with a free no deposit bonus. they actually do this a few times a year. even to players who have never made a deposit before. They do have an awesome first time deposit bonus. before you deposit go to live help and tell them. The support team at casino moon is very nice. they have always been very helpful and very nice to me. never had a problem with this casino . i would recommand signing up for a account and taking advantage of the free no deposit bonus they offer , you have nothing to lose.
37. 

    Lootva 4 Jun 2013

    What first comes to mind is that they accept US players, and the only accepted currency is US Dollar. The weird part being the fact that the interface is available in English, French and Norwegian. This site is using Top Game software, which is a bit unusual and I haven't played many Top Game casinos, if any. You have to download and install the software, and I am not all that thrilled by that. I did check the withdrawal terms, and yes, only one withdrawal possible per week, and that can take up to 12 business days. What!? They also have limits on how much you can withdraw at once, and that depends on your VIP level and if you made your cash from deposit or bonus money. Although the games are good looking and the bonuses look solid, all the terms you have to fulfill just to get your money to your account don't make a good case and I don't believe I will be coming back until they do something about it.
38. 

    HighHeelSneakers 6 Jan 2013

    Upon registering to this site, I found myself quite fond of it. But just like most sites out there, they have a good side and a bad side. I found the site to be extremely easy to navigate and I especially like that they offered a detailed tutorial which gave me a good idea of what to expect from the site as well as tips on playing (which I didn’t need) but it’s definitely a nice addition for new players. Their selection of games isn’t too hefty but they do have a broad selection. I mostly play for the slots and one of my favorites at the site, and I think a lot of players’ favorites is the lost inca’s gold slot. It’s a 25- line slot and the bonus rounds are truly a blast. However, and this is a big however, their withdrawal rules kind of stink. Their payouts can take up to 14 days! Plus, there is only one withdrawal allowed per player per week. I found this to be ridiculous and I had to steer away from them because of it. But the games can really be enjoyable.
39. 

    Wish4Wins 29 Dec 2012

    Before you deposit at Casino Moons (Winward group), ask live chat about their withdrawal terms first! WORST terms ever - 3 deposits required before 1st withdrawal, 1 withdrawal per month per casino, $500 max withdrawal per month for first 6 months, including 1 more deposit at withdrawn account before you can make another withdrawal elsewhere!!! TOTALLY INSANE RULES!

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